Blazing Service™

Develop the personal qualities and practical skills that inspire exceptional customer service

The research is clear:

• The cost of finding a new customer is five times more than the cost of retaining an existing customer
• 68% of customer defections take place because customers feel poorly treated
• Reducing customer defections can boost profits by at least 25% and as much as 85%

Blazing Service™ customer service training modules develop customer service skills, helps increase customer satisfaction, and improves customer retention. Designed to meet the learning needs of customer service providers in high customer-contact organizations, Blazing Service offers blended training solutions that combine the best of classroom instruction with easy-to-use web-based reinforcement tools to help employees quickly grasp and apply proven interpersonal and problem-solving techniques.

Gain more satisfied, loyal and committed customers and secure business growth by creating a customer-centric culture within your business.

Blazing Service customer service training programs:

• Develop interpersonal and problem-solving skills
• Reduce customer defections
• Build long-term customer loyalty

Blazing Service customer service training programs are offered in the facilitated classroom or as virtual customer service training. Both programs include post-class reinforcement tools, as well as administrator tracking, management and measurement tools. Your trainers may be certified in a train-the-trainer certification workshop to deliver either face-to-face classroom or web-conference versions of the program.