Do you find it frustrating to interact with some colleagues? Do you wonder whether people take secret pleasure in driving you crazy? Does it sometimes feel like a coworker is deliberately going the extra mile just to make your job more difficult? Then this ebook is for you. Dealing with difficult people at work is a fact of life in every organization. This ebook presents actual workplace challenges and practical advice from Cynthia Clay and Ray Olitt, so you learn how to manage interpersonal conflict in the workplace.